hireejobsgulf
Register for Job

Sr. Call Center Agent - Safat Home

1.00 to 10.00 Years   Kuwait   17 Jan, 2024
Alghanim Industries
2 Jobs Openings
Job LocationKuwait
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents.˙˙˙˙˙˙˙˙˙˙˙˙Essential Job Roles:

  • Support and provide superior service via phones, e-mails and chat as a receiver and caller.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Effectively deal with job stress, angry callers, and upset customers.
  • Minimizing customers? and Safat Home escalated complaints through providing professional service & support for individual and B2B customers.
  • Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Escalate cases that require intervention by Team Leaders or Supervisor.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Display ownership to additional tasks as demanded by superiors and meet commitment to customers.
  • Display Time flexibility towards shifts as per work floor requirements.
  • Handling escalations cases and angry customers calls.
  • Responsible for leading the shift during team leader absence.
  • Responsible for new Call Center Agent training.
  • Handling the back office tasks (Departments communications, Suppliers communications)˙˙

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved