| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
SMC Controller - ( 22000014 )DescriptionJob Roles & Responsibilities:* Proactive/reactive coordination with all corporate customers for fault, complaints, reporting etc. * Open/follow-up/close FHS tickets with proper update. * Follow systematic troubleshooting procedures to resolve faults (customer faults or system faults reported by NMC Controllers). * Administer fault rectification processes from the initiation of call to resolution of fault. * Update other departments, customer and management while abiding by the escalation procedure. * Ensure timely handling of cases in FHS so that KPIs are met. * Escalate to Team Leader/ Supervisor any cases that need intervention. * Carry out Preventive Maintenance as per schedule. * Assist Supervisor in preparation of Reports, Analysis etc... And in any other works assigned from time to time. * Ensure tidiness in the NMC at all times * To comply with ISO 9001 standards (QMS) guide lines. * To process any additional assignment designated by management * Proactive Coordination between Customers and Qualitynet Engineers for fault resolution. * Ensuring that Customers are kept informed at all stages of fault investigation and resolution and for escalation to higher management as per escalation procedures. * Developing monthly reports as well as fault history reports for any customer as per request by higher management. * Ensuring that Technical Data Entries in FHS are reviewed regularly and irregularities highlighted to Supervisor immediately.Recommended Skills & Knowledge:* Basic knowledge of the OSI model, switching and internet routing technologies. * Basic understanding of network monitoring concepts and management tools. * Ability to assess faults, priorities, responds and escalates accordingly. * Capable of multi-tasking, good time management and prioritization of workload. * Clear communicator (both written and verbal).QualificationsRecommended Education & Experience:* Engineering Degree in Electrical/Electronic/Communications/Computer. * 2 years + Full time experience in similar fieldPrimary Location: Kuwait-Solutions by stc Head Office
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
