Showroom Manager (Toys)

Job Description

Responsibilities:a) General- Following company and departmental benchmarks- Following all reasonable instructions as requested by the management- Being aware of all in-store promotions, such as daily offer, activities etc.- Keeping all company information, including sales figures, strictly confidential- Ensuring sales staff follow all company rules and regulations- Following all company safety and security procedures- Representing the company in the best way possible at all times, whether on or off duty- Managing all the store management and ensuring their departments are run correctly- Driving an ethical and caring work concept- Having a sound knowledge of all store functions in order to be able to check them properly- Initiating, suggesting and operating strictly within budgets and reporting back to Head Office as required- Spending as much time on the shop floor as possible so as to be available to staff and customers alike-Ensuring compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems- Monitoring and evaluating staff performance and training needs- Training & coaching staff on store policies, department procedures, and job duties- Making daily store checklist & store tours in all section including the back store.b) Merchandise & Display- Ensuring that all display products are in good condition and ready for demonstration- Ensuring that all display products are priced and well-highlighted- Ensuring that no empty place on display- Recommending additions to or deletions of merchandise to be sold in the store- Ordering merchandise and supplies, or prepares requisitions to replenish merchandise- Reporting all non-sellable and old stocks to the product manager to take action- Marinating all products complete with its original accessories and packing.c) Duty Management- Planning and preparing work schedules and assigns employees to specific duties.- Scheduling break periods, work hours, and vacations for all staff- Sending the work schedule to retail management on weekly basis or as required -Marinating records for staff pending day-off.d) Customer Service- Being constantly aware of customers and their needs- Ensuring that all customers, irrespective of color, creed are treated equally- Acting as a main assistance in customer relations- Daily and weekly checking of all customer delivery reports- Daily and weekly checking of all exchanges and refunds- Assisting with special customer deliveries when necessary- Monitoring the customer feedback system from follow up calls and customer comment reports- Ensuring that every customer comment is answered promptly when necessary- Follow-up with the team of social media and control daily activities and customers inquires.e) Sales- Working according to Sales Plan.- Being the key driving force in ensuring optimum sales are achieved- Managing and leading staff in achieving their targets- Having an excellent and up to date knowledge of all products- Working with stock control to ensure optimum movement of stock including fast and slow movers- Communicating with Head Office about new products, display methods and general stock issues- Summarizing and forwarding the daily feedback from sales to Head Office- Responsible for outdoor sales, by approaching and visiting the nurseries, schools and cooperatives to promote our entertainment section with a special packages and promotions.f) Administration- Working according to Admin Manuals- Checking daily sales and cash figures from the cash desks- Monitoring and checking the petty cash- Ensuring that daily collection is deposited to the bank or collector.- Reporting any discrepancy (Short or Excess) in sales collection on daily basis- Checking & ensuring that all STOs are cleared and no pending transactions in the system on daily basis- Ensuring the validity of showroom licenses (i.e. sign board, promotion, bundle & etc.) and report any expired one to the head office immediately.g) Safety & Security- Working according to Safety & Security Manuals- Heading and being fully responsible for the store security and safety systems- Driving, implementing and following company security and safety policies alongside the Admin Manager.h) Personnel- Working according to Personnel Manuals- Ensuring that the best staff possible are hired and trained for the company- Authorizing the payroll and budgeted overtime- Checking holiday schedules and pending day- off- Signing of staff references and vacations- Working with admin to monitor sick leave- Assisting with annual and probationary appraisals- Pre-approving any and all disciplinary procedures.i) Management- Ensuring that correct staff disciplinary procedures are followed- Ensuring that all staff have received the correct documented training and their job descriptions- Carrying out competition checks and reporting back to the management team- Implementing correct management scheduling to ensure optimum customer service levels, including holidays- Strictly adhering to operating budgets- Reporting to the Showrooms Manager on showroom operations, performance and resource.j) Meetings- Arranging and attending the daily staff gathering in both morning & afternoon shift- Holding meeting with staff to discuss performance, new promotion, communicate any requirement- Attending meeting & training at the head office when needed.

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