Showroom Manager

Job Description

Employee Development Monitor and perform annual performance review for the assigned showroom staff and conduct a performance evaluation report on a periodic basis or as and when requiredIdentify the manpower, succession planning and training needs of the assigned showroom staff and coordinate with the HR Manager to recruit, develop, and retain an effective work forceEnsure the sales team at the showroom are well-trained and motivated to perform their tasksOperational ResponsibilitiesAssist the General Sales Manager in setting the showroom sales and annual plansExecute the showroom & sales strategy with focus on achieving the assigned showroom sales targets and KPIsIdentify customer needs and recommend products to the General Sales ManagerEnsure proper maintenance and quality standards of showroomsMonitor the quality, quantity, and shelf life of products in the showroomsEnsure sales targets are met on time and within budget to maximize profitabilityOversee the general appearance, layout and display of the store/showroom and products as per the company standards and in alignment with the brand identityUpdate knowledge on different sales channels, strategies, best practices, as well as agricultural products and servicesKeep a track of health and safety of all team members and other staff within the showroomsSupervise staff within the showroom to ensure maximum quality and efficiency at the assigned showroomCreate a safe and healthy environment at the store/showroom and ensure the security of the store/showroom, products and equipment as well as customersCoordinate with the Marketing Department for special layouts/themes/display at the store/showroomCoordinate with the Maintenance Supervisor for any technical issues (e.g. lights and electricity) to promptly take the required action and resolve the issueEnsure that the sales staff is well-trained (i.e. customer service, product information and sales techniques) and the proper customer service instructions are in place and well communicated as per the company culture and policiesEnsure customer satisfaction through selling the right product at the right time and priceRespond to customer complaints and feedback in a professional mannerPrepare detailed reports of buying trends, customer requirements and profitsMonitor inventory levels at the showroom and coordinate with the Purchasing Departments to order new itemsSuggest business strategies to attract new customers, expand showroom traffic and maximize profitabilitySuggest ideas/changes to the arrangement of showroom displays and stocks and ensure adherence to the company standardsMaintain strong relationships with customers to ensure maximum customers retention/satisfaction and meeting their expectationsKeep customers up-to-date with the arrival of new/requested products and promotionsManage the showroom logistics in coordination with the Logistics Team and Wafra Farm Manager (i.e. deliveries and dispatches)Maintain a good relationship with competitors to provide customers with their requested products at a reasonable pricePrepare and review showroom reports (i.e. weekly, monthly, quarterly, and annually or upon request from the top management)Ensure maintenance of highest standards of professional conduct, ethics and integrity in provision of the servicesAny other relevant work assigned by the General Sales Manager

Keyskills :