| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Consumer Electronics; Manufacturing; Installation & Technical Services |
| Functional Area | Not Mentioned |
Job Summary:Supervise maintenance activities & develop the skill base of technical team (maintenance of Electronics Home Appliances). Prioritize daily tasks & work flow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customers expectations.Job Responsibilities: Work planning, organizing and coordinating daily activities. Supervise quality process and team performance; implement rectified action plan, whenever necessary. Coordinate with vendors to plan and organize new products training. Coordinate with vendors technical team to finalize the issues raised by service team. Regularly report progress on each job and quickly communicate delays or concerns with Senior Management. Oversee the daily productivity of technical team to meet targets. Plan the work-force to repair the customer return stock (dented), in timely manners. Coordinate with reception CSR team for escalated cases. Coordinate with Call Center for urgent escalated customers issues. Keep a track of employee attendance and overtime for payroll purposes. Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards. Resolving daily job problems. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications. Contribute to team effort by accomplishing related results as needed.
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