Service Advisor

Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will play a crucial role in ensuring an exceptional service experience for our customers by serving as the liaison between the customer and our service department.ÿResponsibilities:

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service as per HYUNDAI 6 steps Customer Care Process.
• Ensure all data of vehicle registration, customer name, contact numbers, are updated and belongs to the same vehicle owner
• Receives and processes vehicle history checks of the customer vehicles which need service or repairs and ensures that required job is accomplished by technical staff before delivery
• Present completed vehicle to customer personally, advising of future service or repair priorities.
• Ensure periodic maintenance list and quality control check list are attached with the job card.ÿ
• Ensures that all legal disclaimer points are well explain to every customer and makes sure to obtain customer?s signature on the job order form, in order to safeguard the company employees and company interest from any sort of legal claims from customers
• Makes sure that no customer belongings left inside the vehicle during the vehicle receiving process
• Makes sure that all customers are provide with all necessary information and explanations pertaining to the vehicle repairs like expenses of spare parts, labor and materials, repair process and delivery time and ensures customer?s signature on the agreed repair order request
• Explains the estimated repair costs, repair process and delivery time with comprehensive information related to customer?s questions
• Provides proper explanation to every customer on the warranty of workmanship, operational performance and warranty of; Engines, Automatic Transmissions, Differential, Electronic & Electrical components & control systems, vehicle control systems, Spare parts Components, accessories related to the vehicle and confirms customer approval signature, prior to start of any sort of repairs
• Follows-up on the customer vehicle repair status with the Workshop Controller and ensures that the repair works are completed as per quality and confirmed by Quality Controllerÿ
• Communicates with the customer of his vehicle status and if any additional work may be required to be done to obtains approval if required and reschedules of delivery date/time
• Informs the customer once the repairs are done and the vehicle is ready to be received by the customer
• Ensures customer satisfaction by completing required repairs on time with standard quality
• Coordination with the delivery in-charge to ensure clean and wash of the vehicle before hand it over to customers.ÿ
• Attend to all trainings related to Service Advisor job as per HMC and meet requirements to pass and move forwardÿ
• Checks and ensures that service reception area is clean, well-organized, and all facilities (newspaper, coffee machine, PC etc.) are available / working properly at the beginning of the shift on a daily basisÿ
• Prepares all the daily required reports
• Achieve all set targets of financial (budget) and non-financial CSI targetÿ
• Maintains company dress code policy and personal grooming at all times
• Responsible of greeting, ensuring smooth and uninterrupted timely customer assistance
• Follows-up timely delivery of vehicles under service for waiting customers
• Performs other duties as required and assigned

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