Act as the technical interface with customers in regards to any inquiries concerned with implementations and support.
Support, monitor or shadow engineer?s corrective maintenance visits ensuring its taken efficiently and timely meeting client satisfaction.
Lead/Support DataCenter engineers with installation activities, providing them guidance and ensuring that the implementation is up to the required standards and in accordance to the set milestones.
Remote / On-site support our customers based on the need and customers location.
Investigate and identify the root cause of incidents.
Escalate customer satisfaction problems to the Team Leader and Technical project manager whenever necessary.
Provide third level support to the technical DataCenter engineers.
Prepare and submits weekly and monthly progress report to the DataCenter team leader to clarify the current status and progress of assigned task.
Participate/Shadow in project planning for all the technical aspects related to the team.
Handle customers UATs.
Handle and manage down time activities and its procedures.
Provide technical training to new stuff and measure their capabilities.
Responsible for personal and engineers? development to meet business requirements.
Prepare, compile and review the Project Technical. Documentations with the details of the installation for the as-built DOCs and submitting it to the team leader.
Supervise the enrichment of the knowledge base system.
