| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Automotive Repair, Spare Parts, & Support Services; Automotive Dealership & Distributor |
| Functional Area | Not Mentioned |
Job Purpose: To manage the vehicle series operations to ensure excellent quality of service to customers, accomplishment of service revenues and increasing customer retention.Job Duties & Responsibilities:1.˙˙˙˙Responsible for achieving all financial, operational and customer satisfaction goals and profitable growth of the vehicle service department.2.˙˙˙˙Plan, organize and control service and maintenance related operations to achieve departmental objectives.3.˙˙˙˙Make sure all necessary workshop tools, machinery and equipment are available.4.˙˙˙˙Prepare and control the financial performance of the workshop and parts sales including setting budgets.5.˙˙˙˙Create, analyze and evaluate total parts and workshop statistics periodically.6.˙˙˙˙Supervise, direct, evaluate and train workshop technicians in a manner that maximizes workshop productivity, quality, and customer satisfaction.7.˙˙˙˙Propose, produce and establish short and midterm aftermarket business/marking plan.8.˙˙˙˙Ensure that invoices are completed and presented to the customer when the car is picked up, for securing of correct payment and invoicing conditions.9.˙˙˙˙Ensure that warranty claims are complete, recorded and reimbursed in accordance with the manufactures procedures.10.˙˙Ensure that all service requirements listed by customers are rectified according to company policy.11.˙˙Organize technical quality follow up and report deviations to the manufacture.12.˙˙Accountable for all warranty and material scrapping.13.˙˙Any other requirements for department head it is from your responsibilities
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