Sales Coordinator

Job Description

The Sales Coordinator is responsible for using the acquired sales experience and leadership skills to motivate sales staff, handle administrative duties, and promote customer satisfaction. He/she will contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. The Sales Coordinator will provide administrative assistance and support to sales teams by attaining monthly and annual targets through proposal writing, contract development, and effective communication with the new and existing clients, external distributors, representatives, and agents. He/she will handle resolving all complex inquiries from the clients and ensure customer satisfaction.Accountabilities:

• Customer Relationship Management (CRM)
• Customer Service
• Administrative Assistance
• Attaining Sales Targets

Management & Leadership Competencies:Understanding of sales process, preferably with customer service experienceA sense of ownership and pride in performance and its impact on the company?s successCritical thinker and problem-solving skillsTeam player, passionate, hard worker and well organized.Time-management skillsAble to prioritize, multitask, and meet deadlinesExcellent organizational, administrative, and problem-solving skillsStrong communication, interpersonal, and customer service skillsGood liaison with all other department membersAble to operate in different work conditions such as on-site and/or off siteResponsibilities:

• Communicate effectively with Sales Managers and their clients to maintain existing relationships while helping to create and build new client relationships.
• Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.
• Supporting the Sales Team in attaining sales targets.
• Preparing monthly, weekly, or daily sales analysis as instructed by the Director of Sales.
• Input new sales inquiries into the company?s database and update program files in the database as needed.
• Collecting, analyzing, evaluating, and accounting program information to increase productivity of sales.
• Maintaining an efficient work environment while contributing to the overall success of the organization.
• Coordinating and responding to all requests of internal meetings.
• Assisting in the implementation of sales strategy as prepared by the Sales Event Manager.
• Retain a knowledge of venues, restaurants, and/or tours to provide accurate assessment of needs for a client.
• Create proposals and contracts that accurately reflect the services requested. This includes word processing, creative writing, costing and research.
• Helping the Sales Team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
• Hiring and training sales staff and ensuring staff meets their quotas and goals.
• Managing budgets for expenses like bonuses, marketing, and travel.
• Making the companys products and services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.

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