Approach, greet, and offer assistance to customers entering the showroom according to the Mercedes-Benz brand image.
Assist the customers in selecting available Mercedes-Benz products by undertaking an in-depth needs analysis.
Explain vehicle performance, product details, features and benefits according to the Mercedes-Benz sales process.
Offer and accompany the customer in test driving vehicles according to the Mercedes-Benz test drive process.
Ensure smooth completion of the sales contract and associated documentation
Promote and up sell Mercedes-Benz products and services (e.g. Mercedes-Benz Collection).
Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.
Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.
Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies.
Organize the hand-over of the vehicle according to the distributor policy.
Introduce the customer to the After-Sales department.
Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/Sales Manager.
Create a target focused plan for new customer acquisition using a prospect development system.
Use various methods (e.g. telephone, e-mail, visit) to acquire and follow-up on prospective customers and compile customer contact reports.
Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty.
Share knowledge and best practices about the respective specialized product or product group within the rest of the sales team.
Gain expert product knowledge on Mercedes-Benz and competitor products, features and accessories and update this regularly
