Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.
Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.
Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.
Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.
Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs.
Work independently and unsupervised, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.
Facilitate the resolution of patient and family concerns with staff and physicians.
