Red Switch Technician I

Job Description

OverviewRed Switch Technician I will be required to operate and maintain the DRSN facility in accordance with Defense Information Systems Agency (DISA) Regulations and guidelines. Responsible for organizing and implementing system and office upgrades with Raytheon, DISA and local offices. Prepare and maintain DRSN facility in accordance with various agency checklist requirements such as Quality Control (QC), DRSN Security, DISA Performance Evaluation (PE), Communications Security (COMSEC), etc. Responsible for ensuring subscribers are trained on the features and capabilities of their phone instruments and are operating their DRSN phones within the prescribed security requirements. Reports to Red Switch Supervisor. Program: OMDAC-SWACAResponsibilities

• Operation and Maintenance (O&M) of the Digital Small Switch (DSS-2). Monitor trunk outages using the Integrated Network Monitoring System (INMS) as well as the switch printer, administrative terminal and Enhanced Communications Console (ECC). Perform direct trunk dialing checks over all channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. Create and update databases in the administrative terminal using information received from users and the Defense Information Systems Agency (DISA). Perform database backups to floppy disks. Perform database downloads to update switch configurations. Update and print out telephone console information and line strips for users. Escort individuals requiring access to the RED Switch in the performance of their duties. Ensure that all outages are reported in a timely manner to the TCF for tracking in REMEDY. Provide status updates to designated agencies in regards to outages, etc.
• Annotate all activities in the Master Station Log (MSL) database. Prepare call detail history reports for DISA and military personnel as directed. Contribute to weekly reports with regard to your additional duties and other assigned tasks.
• Complete individual timesheets on a daily basis. Check the Theater Network Operations Center (TNC) website for accuracy with regard to authorized service interruptions (ASIs) and outages.
• Initiate Quality Control checklists as they pertain to your additional duties. Update training records as needed. Update memorandums and technical drawings (including block diagrams and schematics) as directed. Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift).
• Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the Defense RED Switch Network mission.
• Interface with technicians from Outside Plant, DPW, SL-100, etc. with regard to installations in support of the aforementioned mission. Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. Contact the Return Authorization Number (RAN) Help Desk in order to obtain a RAN for turning equipment in for repair.
• Performs other duties as required.

Qualifications

• Minimum Qualifications
  • Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  • High School Diploma required.
  • Prefer Bachelors Degree in IT or related field.
• Experience:
  • Seven (7) years experience in Communications-Electronics Maintenance functions: installation, troubleshooting and repair of electronic communications equipment.
  • Use of phone, digital sender, and desktop computer in a fast-paced office environment is desirable.
  • A working knowledge of Microsoft Office software is required.
  • Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.
  • Military or civilian technical training course of six (6) months or more is required.
  • This should be followed by a minimum of 24 months of on-the-job-training (OJT).
  • A certificate of completion will suffice until verification of the training on your DD-214 can be completed.
  • Working environment will be 80% inside of the office and approximately 20% outside of the office. Individual should be able to lift up to 50 lbs unassisted. Work environment will also be very hot due to conditions within the region.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Minimum Qualifications
  • Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  • High School Diploma required.
  • Prefer Bachelors Degree in IT or related field.
• Experience:
  • Seven (7) years experience in Communications-Electronics Maintenance functions: installation, troubleshooting and repair of electronic communications equipment.
  • Use of phone, digital sender, and desktop computer in a fast-paced office environment is desirable.
  • A working knowledge of Microsoft Office software is required.
  • Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.
  • Military or civilian technical training course of six (6) months or more is required.
  • This should be followed by a minimum of 24 months of on-the-job-training (OJT).
  • A certificate of completion will suffice until verification of the training on your DD-214 can be completed.
  • Working environment will be 80% inside of the office and approximately 20% outside of the office. Individual should be able to lift up to 50 lbs unassisted. Work environment will also be very hot due to conditions within the region.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Operation and Maintenance (O&M) of the Digital Small Switch (DSS-2). Monitor trunk outages using the Integrated Network Monitoring System (INMS) as well as the switch printer, administrative terminal and Enhanced Communications Console (ECC). Perform direct trunk dialing checks over all channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. Create and update databases in the administrative terminal using information received from users and the Defense Information Systems Agency (DISA). Perform database backups to floppy disks. Perform database downloads to update switch configurations. Update and print out telephone console information and line strips for users. Escort individuals requiring access to the RED Switch in the performance of their duties. Ensure that all outages are reported in a timely manner to the TCF for tracking in REMEDY. Provide status updates to designated agencies in regards to outages, etc.
• Annotate all activities in the Master Station Log (MSL) database. Prepare call detail history reports for DISA and military personnel as directed. Contribute to weekly reports with regard to your additional duties and other assigned tasks.
• Complete individual timesheets on a daily basis. Check the Theater Network Operations Center (TNC) website for accuracy with regard to authorized service interruptions (ASIs) and outages.
• Initiate Quality Control checklists as they pertain to your additional duties. Update training records as needed. Update memorandums and technical drawings (including block diagrams and schematics) as directed. Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift).
• Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the Defense RED Switch Network mission.
• Interface with technicians from Outside Plant, DPW, SL-100, etc. with regard to installations in support of the aforementioned mission. Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. Contact the Return Authorization Number (RAN) Help Desk in order to obtain a RAN for turning equipment in for repair.
• Performs other duties as required.

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