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Product Support Engineer

5.00 to 7.00 Years   Kuwait   18 Apr, 2025
boodai trading
500 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryHeavy Industry & Metallurgy
Functional AreaNot Mentioned

Job Description

We are looking for a hands-on Product Support Engineer to handle technical support and troubleshooting for heavy machinery and commercial trucks. This role involves resolving customer issues, promoting service contracts and repairs, and working closely with field service, engineering, and warranty teams. Youll also deliver on-site support, technical training, and contribute to customer satisfaction and product performance improvement.Duties & Responsibilities:

  • Assist in the installation, commissioning, trouble shooting and testing of heavy machinery and commercial trucks, ensuring compliance with industry standards and customer specifications.
  • Feedback constructively and critically; areas for continuous improvement to Engineering.
  • Evaluate trends in warranty data to identify and address recurring issues.
  • Develop and deliver a professional customer technical training program.
  • Support with remote fault finding, working in a logical and methodical manner.
  • Work closely with the Field Service Team to progress resolutions.
  • Carry out targeted visits to new and existing end users, dealers and distributors as required ensuring positive and lasting relations.
  • Collect and report constructive and critical feedback from the market on product development, product satisfaction and competitive activity for continuous improvement to engineering. Documenting customer interactions, technical issues and solutions in a
  • clear and organized manner for future reference and continuous improvement.
  • Contribute ideas on future product development based on documented experience.
  • Realize monthly objectives by achieving specific KPI targets.
  • At all times comply with company policies, procedures, and instructions.
Requirements:
  • Bachelor degree in engineering or a related field.
  • Minimum of 5 years of experience in the service field of heavy construction machinery in the GCC region.
  • Strong technical background and familiarity with a wide range of heavy construction machinery and commercial trucks.

Keyskills :

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