Schedule patients for treatment by multiple providers and treatment areas.
Arrange a variety of associated tests and procedures according to established guidelines and specific criteria.
Apply relevant functional knowledge of multiple treatment areas.
The priority and sequence of associated procedures and tests and primary care services.
Coordinate the provision of multiple services to patients.
Schedule patients for outpatient services or visits to multiple departments.
Comply with referral management regulations established for primary care providers.
Capture demographic and financial information required to complete patient registration/admission and record the information in the electronic record system.
Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
Conduct field phone calls regarding appointment times, billing issues, appointment cancellations and all related kinds of concerns.
Provide patient with standard information regarding their personal preparation for scheduled procedures.
Experience
1 to 3 years of experience in customer service/Call centre the same field.
Experience using Microsoft office (Outlook, Excel, Word, and PowerPoint).
Education
High School/ Diploma/ Graduates or similar preferred
