Legal Collection Supervisor

1.00 to 10.00 Years Kuwait 24 Nov, 2023

Key Responsibilities:

Achieve Legal Collection KPIs set by the management
Maximize collection across various aged buckets, Nationality and Risky Segment
Identify customers who have skipped the country to trace them in their home countries
Supervision of day-to-day collection follow-up activities of team pertaining to Legal portfolio.
Send SMS to overdue customers as per the policy
Track Field visit effectiveness, deliver warning letters to customer
Manage customer calls(inbound/outbound), handles queries or complaints
Monitor agents Calling script, volume, field visit and ensure to capture necessary

documentation

Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any.
Maintain good relationship with Police department to help in Car Seizure/other legal actions
Co-ordinate with Legal court team for Court Order, renewal of legal actions on customers
Review customer feedback received from agents and take necessary action
Provide required training/support to the team and ensure that team is working optimally
Conduct regular team meetings to discuss on issues, suggestion and provide solution
Publish report on collection performance to the management as applicable
Review various reports and identify the issues and provide timely solution

Keyskills :

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