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Key Account Manager - Government Relations

1.00 to 10.00 Years   Kuwait   12 Aug, 2022
Confidential Company
1 Jobs Openings
Job LocationKuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryConsumer Electronics
Functional AreaNot Mentioned

Job Description

Responsible for managing the overall relationship with multiple governments accounts, with an objective to deliver a sustained competitive edge for company products and services and expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

  • Implement the Sales Department?s set Policies & Procedures and comply with company other policies.
  • Develop and maintain strategic long-term relationships with the governments Accounts clients to accomplish organic growth and long-term company objectives.
  • Contribute to developing the competitive pricing policy for the governments Accounts customers in view of developing long term relationships.
  • Gather, report and communicate customers feedback on service, technology and product delivery.
  • Coordinate with the Concerned Departments to ensure the highest quality of services is being implemented and all clients? needs are met.
  • Meet all company Governments Accounts requirements in line with the proposed timelines and set Policies & Procedures.
  • Maintain receipts of new requests, order modifications as well as complaints by the respective clients.
  • Arrange a program of visits to company Governments by regularly contacting them and arranging appointments for the purpose of reviewing current business and future business.
  • Use sales and marketing methods to work out the best plan for promoting the company range of products related to the Brand.
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
  • Resolve key client issues and complaints & anticipate Governments Accounts changes and improvement.
  • Work with the Sales team to on-board and integrate new clients for the company and develop existing client relationships.
  • Manage outstanding payments, referring to periodical reporting, control trade returns, clean billing and loss cases.
  • Keep current company clients satisfied and deliver exceptional client services on a day-to-day basis.
  • Ensure all RRP (Recommended Retail Prices) for company products areas per Brand Guidelines and Brand Guidelines and that margins are within company Policies and Procedures.
  • Perform other duties related to the job as assigned by the Direct Manager.
  • Prepare and submit periodic reports to Direct Management covering all Sales activities related to Samsung Brand and any issues that may arise.

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