| Job Location | Kuwait |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | IT-Software |
| Functional Area | Not Mentioned |
IT Service Desk AnalystJob Location : KuwaitAccountabilities:?Provide service desk support and resolve problems to the end users satisfaction.?Monitor and respond quickly and effectively to requests received through the IT Service desk.?Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.?Modify configurations, utilities, software default settings, etc. for the local workstation?Assist with onboarding of new users.?Report issues to the Service Desk for escalation.?Responsible for service desk support / Dealing with various Customer issues.?Track of Service Tickets on Service Desk .?Responsible for Operating on Active Directory .?Maintain various databases of the IT / Communication Department .?Basic troubleshooting of IT / Communication issues on & off - sites.?Responsible for maintenance of Documentation of IT / Communications Department .?Hand on Formatting and Imaging Computer systems.?Responsible for the incident management process by acting as the 1st line of support for all technical issues, including hardware and software questions and consulting, installations, networking, network connection requests, and troubleshooting.?Responsible for incident ownership and escalation procedures to the concern teams.
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