ISO Representative

Job Description

Today the groups? vision is to help lead the Middle East and Africa into a new age of development and industry..ÿTowell International Holding is a 5th Generation family business and one of the most successful companies in the Middle East with many subsidiary companies. We pride ourselves on delivering exceptional services and partnering with top brands, driven forward by our highly committed and professional teams and companies. Our focus on sustainable and reliable partnerships ensures that we grow strategically, while responding to global trends and stakeholder requirements. The key initiatives we undertake build on the progress we have already accomplished and contribute to meaningful endeavors moving forward.Our RequirementsISO RepresentativeISO Representative is responsible for overseeing and ensuring compliance with ISO standards and managing all activities related to ISO certification by establishing, implementing, and maintaining systems, procedures, processes, and documentation that adhere to ISO requirements. The role is focused on the requirements continual improvement in of the related ISO standards and certifications.ISO Compliance: Collaborate with stakeholders to keep them abreast of the ISO requirements, its applications and the various policies, procedures as per the relevant Certifications requirements of the Standards and ensure compliance and continual improvement.Internal audits: Job Holder will conduct regular internal audits, as required, to ensure that the certified company is following the procedures / processes as required and highlight areas of non-conformity with the process to ensure that quality is not compromised and review corrective actions.Management Review Meetings: Conduct Management Review Meetings as required by the standards, after the Internal Audits to report the findings to the management and discuss required corrective actions and approval.Documentation: Ensure that ISO related documentation including quality manual, policies, procedures, records are being implemented, maintained, by the respective departments for reference and as proof of compliance to the requirements of the Standards.Effective Communication: Maintain effective communication with all stakeholders regularly, providing necessary training and guidance with a view to ensure that the company personnel have a holistic awareness of the customer and ISO requirements.Continual Improvement: Conduct root cause analysis of performance issues, service failures, incident reports and risk assessments with a view to continuous improvement and optimization of resources. Job Holder will reassess the effectiveness of the corrective actions.Liaison with external auditors: Act as the management representative/ co-ordinator of the relevant ISO Standards by maintaining liaison with the certifying bodies / external auditors before the audit cycle and provide necessary documentation and evidence as required to ensure the smooth certification of the relevant ISO certificate.Confidential Clause: Job Holder will hold the Confidential Information received from the Group Companies in strict confidence and will exercise a reasonable degree of care to prevent disclosure to others.

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