| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Answer all inbound calls in an efficient and professional manner in order to provide the proper response and solution to the clients? enquiries/ complaints. Develop, maintain and update clients? files and log all the calls on the system to safeguard fast retrieval of information when needed. Follow up on clients? calls and enquiries where necessary in order to maintain high levels of customer satisfaction. Maintain information on the latest updates and changes in the client?s system in order to provide accurate information and high-quality services to ASC?s clients. Identify high critical client issues and transfer them to the Team Leader - Help Desk in order to take proper action. Identify high technical client issues and transfer them to the Concerned Department under the Information Technology Division. Update the Team Leader - Help Desk on work progress, pending tasks, complaints and incidents in order to ensure all clients? requests are resolved in a professional and timely manner. Record all planned / unplanned Internet outages including the areas affected and down time while finding the proper solution for the cause behind these outages. Perform other duties related to the job as assigned by the Direct Manager.
Keyskills :
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