Head Waiter/ess - ROKA Signature Japanese Restaurant

Job Description

Head Waiter/ess - ROKA Signature Japanese Restaurant* All customers receive the best possible service and care* To supervise the restaurant floor according to restaurant policies* To have a thorough knowledge of all menu offerings* Communicate any issues or ideas to the management team* To maximize sales opportunities through good service* Become a professional, valued member of the team with a flexible approach to improving customer experience* To coach new floor staff to restaurant standards using Roka?s training materials and format* To consistently review all training materials to ensure maximum efficiency at all times* To maintain restaurant standards through, on the job, corrective coaching* To ensure that all employees report for duty punctually and wearing the correct uniform at all times* To ensure that all employees are treated fairly and consistently as stated in their terms and conditions, legislation and company policies and proceduresObjectives and Goals:JOB ACTIVITIESCustomer Service:* To provide a quick, efficient, friendly, courteous and professional service at all times* To demonstrate a high standard of personal appearance, always wearing the full and correct uniform, also ensuring good personal hygiene* To promote sales and build up a rapport with regular guests* To monitor / improve and then maintain the standard of service given all team membersDepartment Responsibilities:* To ensure that the Restaurant is set according to standards/ policies * To coach every new commis waiter for the first week, following Roka?s ?Coaches? Training Schedule?* To ensure all members of the floor team have completed their knowledge tests, reporting to the Supervisors any difficulties or issues* To report training needs of individuals and/or team to the Supervisors or Assistant Managers* To ensure the highest standards of service by on the job coaching* To monitor and check the grooming and personal hygiene of floor staff at all times* To develop the team through leading by example* To arrive at work for a rostered shift and be punctual, always following company absence and lateness procedures if unable to do so* To report any personnel issues to the management team* To lead high morale and motivation of staff* To monitor standards and supply of all restaurant equipment, ensuring the management team is aware of any needs* To ensure company property is treated with due care and attention* To attend meetings/ training sessions as required by the management team* To identify training requirements, organise and follow through with ?on the job? and theoretical training* To be fully aware of current legislation regarding hygiene, licensing laws, weights and measures as they apply to the restaurant* Adhering to cleaning checklists and opening/closing procedures, ensuring that all staff are aware of these and checking back that they have been completedService Standards:* To monitor the service standards of the team and implement action plans to improve where necessary* To review and implement order of service* To control section during service, taking orders and issuing bills* To be responsive to any guest?s request* To aim at always wanting to exceed the guests? expectation* To inform supervisors and managers of any complaints/ comments/ perceived issues from customers and staff* To support and be fully aware of the POS system and to ensure the proper operation within the restaurant by all staff* To show due care when handling customer payments, ensuring customer confidentiality is respected at all times* To aid other waiting staff in improving and maintaining service standard * Contact: n/a * Reference: CatererGlobal/254208065 * Job ID: 97178046 Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software.

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