Guest Services Executive - Airport - Jumeirah Messilah Beach Hotel and Spa

Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different? brand promise.Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait?s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafes and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children?s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.Aboutthe Job:An exciting opportunity has arisen for an experiencedGuest Services Executive -Airport at Jumeirah Messilah Beach Hotel & Spa. The main purpose of this role is to provide airport Meet & Greet service for Jumeirah guests upon arrival and departure at Kuwait Airport, andassist Jumeirah guests with their airport and airline requirements.Your key responsibilities will include:

• Provide Meet & Greet service to Jumeirah guests at Kuwait Airport for seamless arrival and departure assistance
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure to provide a personalized service.
• Ensure a paging board is displayed to identify the guests arriving at the airport.
• Facilitate guest arrival to their pre-assigned transportation.
• Liaise with Hotel transportation team for prompt guest airport pick up.
• Assist guests with airline requirement for speedy lost luggage follow up and collection.
• Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport.
• Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle-free departure service.
• Sell and upsell hotel rooms and F&B outlets.
• Take note of the guest preferences and ensure it?s fulfilled.
• Maintain balanced cash float and ensure accurate reimbursement; and inform Airport & Transportation Manager, Duty Managers and Team Leaders of any discrepancies.
• Handle accurate Meet & Assist and Lounge booking and maintain an up to date filling of all related documents.
• Handle accurate, effective and timely shift handover.
• Communicate and coordinate with Airport & Transportation Manager, Duty Managers and Team Leaders all related operational information and requirements.
• Maintain and ensure accurate update of department logbook with guest details and requirements.
• Maintain and ensure accurate update of departmental reports; and inform Airport & Transportation Manager, Duty Managers and Team Leaders of any discrepancies.
• Maintain an effective and professional communication and relationship with the whole team and any other supporting departments.
• Any other duties as may reasonably be requested by the management.

About you:In order to be considered for this role you will have at leasttwo years of working experience in a similar role in a luxury five-star hotel environment. You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Yourexperience in handling guestrequests and exceeding their expectations would be regarded as essential. Should be able to quickly learn and adapt to a new work environment.About the benefits:Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.

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