To lead ERP implementation project with business stakeholders and vendors in the development, setup, and design of the ERPsystem.To monitor the ERP utilization, incorporate corporate policies and procedures, meet regulatory compliance and improvingefficiency.
GENERIC ACCOUNTABILITIES- Organizational Processes and Procedures: Follow the policies and procedures of the organization- Systems and Processes: Follow all relevant policies, processes and procedures so that work is carried out in a controlled andconsistent manner; contribute to cost-efficient usage of resources to reduce wastage and unnecessary expense.- Continuous Improvement: Take part in change initiatives, programmes and projects that reflect international best practice andchanges in the competitive environment.SPECIFIC ACCOUNTABILITIESResponsible for the implementation and maintenance of ERP and other related applications at Taiba:1. User Support and Traininga. Providing module training to the usersb. Providing user supportc. Problem escalation to internal and external stakeholders as per defined metricsd. Identifying and resolving ERP and related application issuese. Generating Reports based on user requirements from front/back endf. Formulating new requirements after taking inputs from business usersg. Writing User Manuals2. Configuration of ERP and related applicationsa. Providing Data setup training for new modulesb. Providing supervision of data entry processc. Master Data management and maintenanced. Screens, fields, functions and workflows configuratione. Report/dashboard creation/configuration3. Contribute in HIS/ERP adoptiona. Assist clinical users and/or internal team in enhancing the ERP usageb. Planning, execution and monitoring of unused features of existing clinical modulesc. Planning, execution and monitoring of mobile app for cliniciansd. Help in reduction of paper usagee. Identify usability issues and try resolving them4. ERP Implementationa. Providing Inputs to the user department for implementation of various modules5. Coordination with Vendora. Coordinating with vendor about any development, new requirement and bugs within specified timeline.6. Knowledge Transfera. Providing functional training to the peers and subordinates within IT departmentb. Internal training for JCI audit preparation7. Release Deploymenta. Testing the product patches released by Vendor and track the issues till closureb. Supporting the User Acceptance Testing for new features/functionalities added in HIS/ERP and related systemsc. Go-live support post deployment of new featuresd. Writing Test Cases/Scenarios8. New Projectsa. Documenting project scope and artifactsb. Project planning, execution and monitoringc. Driving to take the project to closure on scheduled. UAT of applicationse. Periodic review and sharing users? feedback with vendorf. Business process re-engineering and system improvement projects9. Following Departmental Processesa. Maintaining the tracker of issues reported on day to dayb. Maintaining approval recordsc. Any other duties given by the reporting manager
