Equipment Service Engineer

Job Description

Service Engineer should monitor, supervise all activities on the floor & on sites handling different requests for maintenance of equipment?s and delivering of new equipment?s. For this role , the person is required to have full understanding of various heavy machineries , workshop operations with exposure to different applications such as wheel loader , forklifts , earth moving equipments ; hydraulic or fleet management experience.Key Commitment

• Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions.
• Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
• Ensure that process of equipment service is to the market standards and to customer satisfaction
• Work towards generating maintenance contracts and support all organization activities towards this direction.
• Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
• Provide on cycle ?feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
• Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
• Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly
• Ensure that contracts are duly signed as per company requirements
• Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.

• Handle all Warranty claims with customers and principles from request until approval
• handle complete operations from engine overhaul , electrical defaults
• dealing with diagnosis , prepare repair estimations ; parts requirements
• work with clients to increase uptimes and equipments life cycle
• Communicate with clients and ensure building better client relationship with proper follow up.
• Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries.
• Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers and obtaining new MMC contracts
• Analyzes deficiencies in equipment and supervises necessary repairs
• Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
• To plan & schedule technicians, material and equipment efficiently and within set time frames.
• To maintain effective lines of communication between the implementation and execution functions.
• Ensure prompt repairs by responding to breakdown calls
• Maintain generator breakdown log and adequately plan to prevent repeated breakdowns.
• To maintain and enforce a safe working environment
• Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time
• Carry out trouble shooting and rectify workshop problems.
• Arranging the required manpower to complete the job.

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