Emergency Dispatch Supervisor

Job Description

Overview***This position is physically located in Kuwait in support of LOGCAP.***

• This position is responsible for the supervision of Emergency Services Dispatch Leads and Emergency Services Dispatchers. Responsible for overseeing the daily operations of the communication center. Ensuring personnel are fully certified and IAW with the DoDI 6055.06 certification program.

ResponsibilitiesThis position description is subject to change at any time as needed to meet the requirements of the program or company.

• Supervises the processes of the communications center.
• Records data and updated relative databases and/or reports.
• Supervises the Emergency Services Dispatcher and Emergency Services Dispatcher Lead.
• Gathers data and conducts analysis to improve processes as required.
• Oversees the training of new employees.
• Develop internal Emergency Services weekly and monthly training and continuing organizational education for the work center.
• Provides Emergency Medical Dispatch Certification Class for new employees.
• Ensures Communication Center equipment is operational.
• Responsible for creating and updating work instructions.
• Provides recommendations on how to ensure the call center functions more effectively and efficiently.
• Performs other duties or assignments as required.

Qualifications

• Minimum Qualifications: One-Year of education may be substituted for one year of experience.
  • Bachelor?s degree, preferred
  • Must be a U.S. Citizen
  • Must have an active Secret Clearance.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Telecommunicator I and II
  • American Heart Association CPR
  • Emergency Medical Dispatch (EMD) Instructor certification, preferred
• Proof of COVID-19 Vaccination:
  • To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.
• Experience:
  • 5 years? experience as a Police, Fire, and/or Emergency Medical Services Call Center, 911 Communications Center, preferred.
  • Must have the ability to communicate clear, concise, and effective messages with a very diverse customer base.
  • Applicant must have a demonstrated knowledge of communication center policies and procedures.
• Skills:
  • Excellent computer, interpersonal, oral, and written communication skills required.
  • Computer skills include a working knowledge of Microsoft Word, Excel, and Outlook.
  • Leadership skills working with subordinate personnel in forming teamwork, judgment and ability to interface with a variety of customers.
• Working Conditions:
  • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Minimum Qualifications: One-Year of education may be substituted for one year of experience.
  • Bachelor?s degree, preferred
  • Must be a U.S. Citizen
  • Must have an active Secret Clearance.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Telecommunicator I and II
  • American Heart Association CPR
  • Emergency Medical Dispatch (EMD) Instructor certification, preferred
• Proof of COVID-19 Vaccination:
  • To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.
• Experience:
  • 5 years? experience as a Police, Fire, and/or Emergency Medical Services Call Center, 911 Communications Center, preferred.
  • Must have the ability to communicate clear, concise, and effective messages with a very diverse customer base.
  • Applicant must have a demonstrated knowledge of communication center policies and procedures.
• Skills:
  • Excellent computer, interpersonal, oral, and written communication skills required.
  • Computer skills include a working knowledge of Microsoft Word, Excel, and Outlook.
  • Leadership skills working with subordinate personnel in forming teamwork, judgment and ability to interface with a variety of customers.
• Working Conditions:
  • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Supervises the processes of the communications center.
• Records data and updated relative databases and/or reports.
• Supervises the Emergency Services Dispatcher and Emergency Services Dispatcher Lead.
• Gathers data and conducts analysis to improve processes as required.
• Oversees the training of new employees.
• Develop internal Emergency Services weekly and monthly training and continuing organizational education for the work center.
• Provides Emergency Medical Dispatch Certification Class for new employees.
• Ensures Communication Center equipment is operational.
• Responsible for creating and updating work instructions.
• Provides recommendations on how to ensure the call center functions more effectively and efficiently.
• Performs other duties or assignments as required.

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