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E-commerce Operations Officer

1.00 to 10.00 Years   Kuwait   24 Aug, 2023
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

  • Review Put away … Move items from Inbound Locations and place them on shelf to become active inventory.
  • Ensure FIFO is maintained in floor organization.
  • Manage Batch Creation for Outward Movement of Stock
  • Manage Picking Assignments … Set a criterion for pickers to ensure fast, accurate picking
  • In case of inventory is short with items … Dedicate team member to react to find the items for the customer order, Fix the existing stock for the upcoming orders.
  • Stock Movement … Prepare stock movement reports and monitor the movement.
  • Manage and Review Cycle Count
  • Review Transfer Orders Between Boutiqaats? warehouses and stock locations
  • Review Transfer Orders Reversal.
  • Review the Transfer of Damage Stock from Selling Location to Damage Locations.
  • Manage Purchase Returns with Vendors
  • Manage Expiry Checks and Validation
  • Manage Stock Locations and Prepare Capacity Reports.
  • Manage Free Bins, physically and systematically.
  • Manage Stock with FEFO (First Expiry First Out) and FIFO (First in First Out) wherever relevant.
  • Set criteria for aging stock and for fast moving items.
  • Ensure right stock is picked (Lot Mechanism)
  • Ensure placing the stock in a right placement
  • Ensure segregation of Damaged items (Open Box, Box Damage Only, Full Damage of Product and actively communicate with superiors.
  • Manage the returned shipments initial receiving process.
  • Report the initial RAWBs received to the supervisor for review and comparison with the logistics team data.
  • Ensure the implementation of the QC criteria and the put away guidelines set by the supervisor.
  • Review the QC-failed items and verify the QC reason.
  • Create the transfer shipment from QCFAIL bin to the sales return damage location after the supervisor?s review.
  • Review the tickets in OPEN status created by the Contact Center team and provide the supervisor with the RPC team?s comment (item not received, wrong item, duplicate ticket, etc.)
  • Ensure clearing the return unsellable bins (RPASS, RFAIL, REFURBSH, EXPIRE).
  • Communicate with the Contact Center team for manual ticket creation in the case of receiving an item with no ticket created.
  • Communicate with the ERP team for any system support/sync issues.

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