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E-Commerce Manager

1.00 to 2.00 Years   Kuwait   27 Jan, 2024
Job LocationKuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPerfume & Cosmetics
Functional AreaNot Mentioned

Job Description

Major Responsibilities:

  • Maintain a secure online operation.
  • Online advertising and content strategy.
  • Budget and develop business operations to continuously improve ROI.
  • Ensure the digital departments? needs are met and provide training support.
  • Define KPI?s and ensure consolidated feedback from all customer touchpoints.
  • Define measurement plan and monitor all customer touch points to ensure an effective and consistent brand experience.
  • Maintain an online strategy that is in line with the brand goals and is highly responsive to market feedback.
  • Create and grow online revenue channels through privately owned and 3rd party digital properties.
  • Maintain e-Commerce customer data, which include product portfolio, EAN code, price structure etc..
  • Collection & order follow-up with customers.
  • Monitor available & back order stock and ensure its meets forecast sales.
  • Following up and resolving the following related to online portal (kwt.nazih.com)
  • Updating the online portfolio content, stock and prices
  • Processing online customer orders and returns
  • Online competition price monitoring
  • Handle & solve customer Complaints
  • Minimize Late deliveries
  • Replenishing online reserved stock based on sales performance
  • Additional: Editing or creating content when necessary
  • Maintain consolidated feedback from all customer touchpoints Knowledge of tax and other compliance implications of the company and country policy.
  • Ability to maintain the highest degree of discretion and confidentiality.
  • Any other duties provided by County Manager.

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