E-Commerce Manager

1.00 to 2.00 Years Kuwait 27 Jan, 2024

Job Location	Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Perfume & Cosmetics
Functional Area	Not Mentioned

Major Responsibilities:

Maintain a secure online operation.
Online advertising and content strategy.
Budget and develop business operations to continuously improve ROI.
Ensure the digital departments? needs are met and provide training support.
Define KPI?s and ensure consolidated feedback from all customer touchpoints.
Define measurement plan and monitor all customer touch points to ensure an effective and consistent brand experience.
Maintain an online strategy that is in line with the brand goals and is highly responsive to market feedback.
Create and grow online revenue channels through privately owned and 3rd party digital properties.

Maintain e-Commerce customer data, which include product portfolio, EAN code, price structure etc..
Collection & order follow-up with customers.
Monitor available & back order stock and ensure its meets forecast sales.
Following up and resolving the following related to online portal (kwt.nazih.com)
Updating the online portfolio content, stock and prices
Processing online customer orders and returns
Online competition price monitoring
Handle & solve customer Complaints
Minimize Late deliveries
Replenishing online reserved stock based on sales performance
Additional: Editing or creating content when necessary
Maintain consolidated feedback from all customer touchpoints Knowledge of tax and other compliance implications of the company and country policy.
Ability to maintain the highest degree of discretion and confidentiality.
Any other duties provided by County Manager.

Keyskills :

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