Obtains and vets customers technical requirements of our products and advise them of necessary dormakaba requirements of our products (E-Gates and ELBC)
Interfaces with the appropriate dormakaba product managers to ensure a solution can be effectively deployed
Posts installation follow ups with dormakabas various customer types
Memorizes technical product specifications and keeping up to date with new company products as well as industry trend
Attends conferences, lectures, seminars, and workshops to improve your skills and knowledge
Conducts market research and obtaining feedback from clients to improve existing products
Writes reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions
Simplifies technical terms during product demonstrations and post-sales customer support
Maintains strong professional relationships with existing clients
Listens to customers needs and advising them on the best solutions for their needs
Liaises with existing customers and stakeholders during the pre-installation period Post Award
