DMS System Support

3.00 to 5.00 Years Kuwait 20 Jul, 2022

Job Location	Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services
Functional Area	Not Mentioned

Accountabilities :-

Day-to-day support in DMS processes and activities and related systems.
Enable users to operate the DMS application.
Support Users with data management and report analytics.
Troubleshoot business applications and service-related problems.
Coordinate with the server and network teams to optimize day-to-day transactions.
Initiate logs and follow-up on calls to third-party vendors to ensure successful resolution of any business application problems.
Participate in and helps maintain business continuity and disaster recovery plans.
Analyze support incidents and prepare short-term/mid-term countermeasure plans.
Provide training for end-users.
Track and analyze recurring issues to provide permanent resolutions.
Ensure all users are timely trained on system upgrades and process changes.
Manage daily incidents while adhering to the timelines/resolution of the incident.
Respond to customer inquiries and assist in troubleshooting and resolving reported challenges.

Keyskills :

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