Director - Shared Service

Job Description

Director - Shared Service(IT, Purchase. HR, Finance, Sales & Marketing)

• Direct the daily operations and activities of departments responsible for in the organization.
• Accountable for the performance of each of the departments that he/she is required to manage.
• Provides guidance and support to managers of shared services function in performing their day to day activities
• Contribute to strategic planning and policy development
• Develop business plans for each function and team and ensure adherence to those plans in line with the overall direction and aims of the organization.
• Continuously monitor the performance of managers reporting to him/her.
• Verify, provide inputs and approve any new commissions/incentives or their amendments such that it is beneficial for the organization.
• Suggest and implement best practices and activities in the organization with approval from management.
• Discuss with top management regarding sensitive & critical yearly activities such as yearly increments, promotions and bonus; and implement as per instruction.
• Implement innovative new ways to bring new business to the organization.
• Approve monthly payroll and incentives/commissions of the organization.
• Resolve escalated issues / complaints highlighted by managers / staff.
• Discuss, resolve and / or handle escalated customer complaints as required.
• Effectively implement strategies / frameworks suggested by management.
• Discuss and finalize the yearly manpower budget for all departments of the organization.
• Discuss with HR Manager regarding any investigations and warning letter issuance.
• Review and approve job contracts within the required timelines.
• Ensures the completeness of all HR related procedures
• Review and recommend business and operating model changes that would improve and subsidiaries operations efficiency.
• Develops a proper scheme for handling the shared services and its subsidiaries
• Ensures the proper implementation of IT programs and applications and adherence to relevant policies and procedures
• Oversees any construction of new projects related to the company.
• Oversees the overall management of all facilities.
• Oversees the employee training and talent management processes
• Coordinates with the finance and accounting department for finalizing the purchasing plan and budget
• Ensures the completeness of internal purchasing procedures.
• Oversee the entire function of Purchase department
• Ensures that all related departments are following their respective policies and procedures as agreed.
• Evaluate and respond effectively to highly sensitive and contentious issues to ensure that financial, reputational, and business risks are minimized
• Performs any other duty assigned by the Top Management according to business requirements
• Plans and monitors the department budget
• Coordinates across departments to broaden the spectrum of efforts
• Monitors and performs annual performance review for shared service staff and conducts a performance evaluation report on a periodic basis or as and when required
• Approves and sets performance goals and targets for the department
• Identifies the training needs of the staff
• Coordinates with the HR Manager for recruiting, developingand retaining an effective work force

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