| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Applications Support Process? Provide 24/7 application support to users, upon reported incidents or requests.? Liaise with IT teams to troubleshot production application issues.? Explore and implement workarounds or permanent solutions (if possible).? Document RCA for Incidents/Problems and follow up with concerned internal/external IT entities for permanent resolution.? Support and verify application related deployment and rollback plans provided by IT entities or vendors to schedule its deployment as per priorities with the IT release or deployment staff.? Provide consultation in development of troubleshooting services and workarounds for issues happened in production Applications under IT support umbrella in coordination with IT Operation entities and IT systems development where required to achieve applications operational capability and business continuity as per agreed SLA?s.? Update the application support area of the CMDB whenever deployments done on production that needs CMDB to be updated accordingly.? Maintain up-to-date application profile documents.? Provide consultation services business users for production applications and processes.? Secure approvals for application changes as per change management process.? Participate in building and executing a robust application and systems DR plans.? Participate in configuration of production and test environment.? Share and follow up all the agreed software and modules security or audit observations with the IT concerned parties.Projects Support ? Analyze, evaluate and verify proposed systems (RFP?s) and provide technical feedback.? Review and confirm the project deliverables meet/covers ITOS requirementsTraining ? Conducting systems training for IT associate applications Support Analyst staff/members from concerned IT Entities in accord with established procedures to facilitate effective utilization of the systems.Continuous Improvement? Contribute to the identification of opportunities for continuous improvement of system support systems, processes and practices taking into account ?international leading practices?, improvement of business processes, cost reduction and productivity improvement.Policies, Systems, Processes & Procedures? Follow all relevant Application support management policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.Related Assignments? Perform other related duties or assignments as directed.? Key decisions having significant impact on the Application Support Specialist functions are referred to the Application Support Manager for approval before implementation.? The jobholder exercises financial authority as per the level established by KFH management and stipulated in the authority matrix.
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