Customer Service Supervisor

Job Description

Customer Service SupervisorEnsure that the Customer Service staff (Officers & Receptionists) deliver an excellent customer service in line with available communication frameworks, flowcharts, and checklists.Provide guidance and assistance to the front office staff and ensure they understand their job roles and tasks and the level of standards required to adhere to.Monitor Customer Service front office staff?s demeanour, technical accuracy & conformity to the Primary Healthcare Centre and Customer Service policies and procedures.Ensure that Customer Service staff adhere to patient privacy policy and maintain a friendly and professional working atmosphere.Monitor and review patient appointments, insurance claims (if required) and guest patients? records.Ensure customers? requests, inquiries and concerns are addressed and completed in a timely and efficient manner.Ensure complaints received through the Customer Service front office are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfactionSkillsExtensive knowledge ofcustomer serviceprocedures and principles.Ability to resolvecustomercomplaints.Excellent verbal and written communicationskills.EducationCustomer ServiceJob Location Al Kuwait, Kuwait Job Role Customer Service and Call Center Years of Experience Min: 5 Health Assurance Hospitals Company, Dhaman was established by a Ministerial Decree, as part of the development plan set forth for the State of Kuwait. It is structured as a public-private-partnership (PPP) entity, with a pledged capital of KD 230 Million held by Kuwait Investment Authority at 24%, Al Arabi Company at 26% and 50% of shares are allocated to Kuwait?s nationals.The... company obtained its operational license in 2015, and launched with a core team of executives, holding years of healthcare and management experience, tasked by the company?s board to launch and manage the first of its kind healthcare services provider in Kuwait and the GCC.Health Assurance Hospitals Company, Dhaman?s main objective is to be the first private healthcare company in Kuwait and the GCC to adopt a Health Maintenance Organization (HMO) model This operational model will entail that the insured will receive Primary and Secondary healthcare exclusively through Dhaman?s designated network of clinics and hospitals administered with world class healthcare standards.VisionTo Be the Prime Provider of Quality ?Integrated? Healthcare Services.QualityProvide the best services with unsurpassed quality.Patient ExperienceProviding better services with skilled staff, resulting in superior patience Satisfaction.EfficiencyMaking good, thorough and smart use of resources.EffectivenessCapable of producing intended outcome.MissionProvide the full spectrum of healthcare services; including primary healthcare clinics and secondary hospitals. Complemented by a wide range of ancillary services, diagnostic laboratories, imaging centers, ambulatory care, medical education facilities, healthcare project management in addition to related services

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