Customer Service Rep (Self pick up & return supervisor+ return supervisor)
Responding to customer inquiries and concerns in a prompt, professional, and friendly manner.
Providing accurate and timely information to customers about products, services, and policies.
Resolving customer complaints and issues in a satisfactory manner, and escalating complex or unresolved issues to a higher level of support as needed.
Recording customer interactions and details of inquiries, complaints, and comments in a CRM or ticketing system.
Maintaining a high level of knowledge about the companys products, services, and policies, and staying up-to-date with industry trends and best practices in customer service.
Following established procedures for handling customer inquiries, complaints, and feedback.
