| Job Location | Kuwait |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Medical Hospital |
| Functional Area | Not Mentioned |
1-Guide and direct the customer service team towards achieving operational goals.2.Ensure that the customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving patient satisfaction.3.Delegate staff and assists them when needed.4.Ensure that customer complaints are resolved in a professional manner.5.Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.6.Train customer service staff to deliver high-class customer service.7.Determine work procedures, schedules, and workflow for customer service staff.8.Ensure that the patient?s calls are handled and answered in a timely and accurate fashion.9.Conduct a meeting with the Customer Service Manager to discuss process improvements and issues.
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