Customer Service Coordinator

1.00 to 2.00 Years Kuwait 21 Jan, 2022

Job Location	Kuwait
Education	Not Mentioned
Salary	Not Mentioned
Industry	Catering, Food Service, & Restaurant
Functional Area	Not Mentioned

Answer customer calls related to complaints.
Handle aggregator?s complaints.
Investigate complaints and follow up with customers
Ensure that all complaints are registered
I keep myself updated with work procedures
Be flexible in working schedules and learning new brands/upgrading skillsets
Handle all customer reviews from the aggregators
Responsible for compensation and complimentary program.
Sending SMS according to the customer satisfaction plan
Managing and coordinating with the finance team about the refund process.
Monitor calls audit vendors related to customer feedback and op mistakes.
Give insight on the spots if we face an issue related to the quality of food, store performance, etc.
Dealing with the daily issue related to loyalty programs.
I have to meet all my KPI?s
Managing website complaints and feedback.
Handling for the Social media platform complaints.

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