Guide and direct customer service team towards achieving operational goals.
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving patient satisfaction.
Delegate staffs and assists them when needed.
Ensure that customer complaints are resolved in a professional manner.
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
Train customer service staff to deliver high class customer service.
Determine work procedures, schedules and workflow for customer service staff.
Ensure that the patients call are handled and answered in a timely and accurate fashion.
Conduct meeting with Customer Service Manager to discuss about process improvements and issues.
˙Maintain in-depth working knowledge of the Centers brands, systems and processes.
˙Prepares documentation and reports on routine customer correspondence for future reference purpose.
˙Participates in departmental meetings and related in-service educational programs.
Attends training courses related to new task, if required.
