Promptly answers, screens and processes medical services requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures and in a polite and professional manner.
Ability to speak clearly in order to communicate effectively with the patients.
Schedule appointment correctly ? review appointment date and time with patients.
Responsible for professionally responding to all inquiries from callers as they relate to health services Canadian Medical Center provides.
Remind the patient to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
Supports organizational changes. Demonstrates flexibility coverage and/or availability for the call center via scheduling adjustments for unexpected absences.
Provides information about the Center, such as location of departments/offices, employees within the organization or services provided.˙˙
Answer questions and offer information, as requested, to provide patient-focused service and a positive impression of the Center.
Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Participates in departmental meetings and related in-service educational programs.
˙Attends training courses related to new task, if required.
