Attending customer / branch calls at the call center.
Attend to email enquiries from various branches/customers discuss unclear matters with Line Manager and reply accordingly.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Ensure attending to all calls and minimizing abandon calls.
Receive, verify and execute amendment, stop payment as received from the branches promptly.
Handle customer inquiries on non-receipt and direct them to the CSC supervisor.
Filling documents after completion. ?
Full knowledge and awareness of company products and services
Encourage customer inquiring about a product or service to use our services.
Support branches on product and service related inquires.
Recording all relevant information such are reminders, incomings, stop payment amendments, refunds in the register.
Proactively call and inform customer on refunds, amendment requirements, and inquiry status feedback.
Escalating chronic or urgent matters to CSC supervisor /manager.
