Customer Experience Officer

1.00 to 10.00 Years Kuwait 09 Apr, 2024

Job Location	Kuwait
Education	Not Mentioned
Salary	Not Mentioned
Industry	Automotive Repair, Spare Parts, & Support Services; Call Centers & Customer Care Outsourcing; Telemarketing
Functional Area	Not Mentioned

Roles and Responsibilities�

Act as the main point of contact between the customer and the internal departments at ORP.
Respond to customer queries and ensure its done in a timely and effective manner via phone, email, social media, or chat applications or customer touch points implemented at ORP.
Actively observe and ensure excellent� customer experiences across all channels.
Collaborate with internal stakeholders to ensure customer satisfaction.�
Collaborate customer feedback processes on product ranges and new releases, as well as preparing reports.
Document processes and logging technical issues, as well as customer compliments and complaints.
Follow the SOP?s and ensure minimum turn-around time to resolve customer issues.

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