| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Experience Insight AnalystJob Responsibilities:* Engage with thousands of customers and partners and learn customer behaviour and needs.* Develop an effective research / insight plan to support business objectives and strategies.* Represent the voice of the customer discovering and promoting innovative uses of data and analytics, being the champion across all departments.* Manage the research plan, prioritizing the most important and effective areas to provide valuable insight to key projects.* Manage agencies on qualitative and quantitative research projects.* Work proactively with other department to ensure all operation and marketing projects are supported by research, insight and analytics.* Provide in-depth analysis on internal and external voice of customer.* Analyse and model structured data and implement algorithms to support analysis using advanced statistical and mathematical methods from statistics and data mining.* Assist in preparation of internal documents/presentations outlining key findings/results.* Transform data into actionable business intelligence through the use of query and reporting tools.* Build reports for performance monitoring.* Provide specialized business performance analysis including statistical assessment of total customer portfolio in order to make recommendations.Required Skills & Qualifications:* Bachelors Degree in Business or related field.* 3-4 years experience in a research / insight role* Good knowledge of qualitative and quantitative research methodologies* Strong analytical skills* A statistical background is desirable* Experience using advanced MS Excel, Power BI or similar applications* Excellent communication skills
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