Build strong relationships with customers to gain an understanding of their business, deliver excellent customer service.
Manage accounts with large business Impact (the level of impact is defined by volume and/or revenue contribution to the Area scorecard).
Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with customers and internal teams.
Build strong collaboration with all stakeholders including Sales, Finance, Product, OCL and offshore GSC teams.
Develop full understanding of customers business drivers, needs, pain points and requirements.
Handle incoming customer queries, issues, and exception management.
Ensure all Ocean and L&S products and solutions are proactively offered/sold/served to customers to maximize Maersk overall business profitability being the Global Integrator of Container Logistics.
Drive digitization to increase self-service adoption making it easy for customers and efficient for us.
