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Customer Care Supervisor

1.00 to 10.00 Years   Kuwait   22 Sep, 2023
Confidential Company
1 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

  • Conduct regular performance evaluations of customer service representatives, providing feedback and coaching to foster their professional growth.
  • Collaborate with other departments to develop and streamline processes that enhance efficiency and customer satisfaction.
  • Collaborate with cross-functional teams to implement customer-focused initiatives and drive continuous improvement in service delivery.
  • Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.

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