| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services; Automotive Manufacture |
| Functional Area | Not Mentioned |
The position is required to work alongside all areas of the company to influence and manage positive change in both customer centricity and digital transformation.Planning and delivering CRM strategies across the groupencouraging customer retention and customer loyalty.The planning and implementation of a group-wide CRMinfrastructure and Customer Lifecycle Management system ? All through carefulcooperation with sales, after-sales, service and marketing Plan, implement andrun a central information hub and call center for inbound and outbound calls.Lead Management and Customer Profiling Work closely with ITpartners to define processes and infrastructure of CRM solutionsConduct Data Analyses, find synergies between business units,handle potential multi-brand customersand develop cross/up selling ideas alongwith marketing teams.Implement KPI measurement for lead generation, quality andfollow ups ? determine success factors for future marketing actions.Develop, plan, lead and implement a Digital Transformationstrategy to ensure that the company is ?fit for purpose? for digitalefficiency, aligned with latest customer demands and trends.Follow the latest digital innovations and trends and look at thesuitability for our group.Work with Keyloop as the business owner to ensure we maximizedigital innovations.Work with IT as our systems/network solutions provider to ensurewe work at pace to deliver projects.Work with external third parties such as AutomotiveTransformation Group to progress and develop our applications and capabilities.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
