| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Monthly review of SSI and CSI scores.Implement mystery shopping / reviewing speed of inbound calls response as per SOP.Response on Car Status by Service Advisors - implements system and monitor.Contact customers as per Manufacturer CRM schedule.Contact customer overdue and service package customers.Ensure perfect delivery of new cars.Managing inbound and outbound calls with dedicated call centre.Managing monthly top 3 concerns, team review, putting in place resolutions.Grow healthily the database for KAICO (periodic updates to team). REQUIREMENTS: Proven experience as a Client Relationship Manager.Knowledge of customer relationship management (CRM) practices.Experience in sales or customer service is preferred.Problem-solving attitude.Excellent communication skills; knowledge of Arabic would be an added advantage.Aptitude for fostering positive relationships.Teamwork and leadership skills.University GraduateTransferable visa #18Has valid Kuwait drivers license
Keyskills :
Kuwait Automotive Imports Co W.L.L (KAICO) was formed by Al Shaya & Al Sagar Families
The Families are prominent business families in Kuwait
KAICO is doing business since 1936
KAICO is the Automotive Business of Al Shaya Group. The Al Shaya Group is involved in various businesses like real estate, hotels, automotive, retail, trading - employing over 28,000 employees belonging to 90 nationalities, presence in over 19 countries, with 55 plus brands & 1700 stores located across markets of Middle East and Eastern Europe
KAICOs Business Philosophy is CUSTOMER IS #1
KAICO is the Exclusive Distributor of Below Brands in Kuwait
Mazda Automobiles (Japan) since 1969
Peugeot Automobiles (France) since 1969
Geely Automobiles (China) since 2004
Eicher Trucks and Buses (India) since 2000
BAW Cargo Vans, Minibuses & Pickup (China) since 2011
ExxonMobil (Mobil) Lubricants (USA) since 1950
Michelin Tires (France) since 1950
(KAICO also has a Leasing Department, Tender Department and a Used Cars Department)
Royal Enfield (India) since 2014
KAICO MISSION & STANDARDS
We, at KAICO, strive to provide our customers delightful and exciting products, that complement their lifestyles and businesses, ably supported by the best aftersales support in timely and swift manner that gives great performance, enhanced life and value.
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