| Job Location | Kuwait |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Catering, Food Service, & Restaurant |
| Functional Area | Not Mentioned |
This position should also conduct inbound, outbound, and digital activities within the Seazen Contact Centre in accordance with the agreed instructions and procedures.Key ResponsibilitiesAnswer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records (CFS, FCR/Wrap Up).? Apply the elements of building positive rapport with different types of customers over the phone.? Log into Telephonic System as per shifts and schedule timings.? Completion of any assigned task given by the supervisor/manager with efficient use of the Contact Centre tools in accordance with the quality standards.? Understand & effectively deal with job stress and unsatisfied customers.? Daily check of the voicemails, submissions/emails and ensure that no records and submissions/emails are left pending or opened.? Attend training courses scheduled by the supervisor / manager / training department.? Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.? Adherences to the monthly Contact Centre schedule where in case of any shift change or swap, an approval must be obtained from the Supervisor / Manager? Taking ownership of each contact, manage each request in a timely, honest, and professional manner and dispatch efficient communication to ensure our customers? complete satisfaction.? Handle Outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. ? Ensure that the complaint feedback management procedure is properly followed.? Follow the Contact Centre phone standards and scripts when conducting or receiving phone calls through the hotline.? Transfer internal calls to managements / departments using the transfer protocols.? Working hard to achieve the sales targets the management has put forward without any time delays.? Support other colleagues and supervisors to accomplish pending tasks when needed.? Meet with internal or external customers when required.? Live and abide by the Code of Ethics of the Contact Centre? Make sure that the provided work tools are kept safe and in good condition.? Promote Seazen?s Vision and Values.? Other duties and responsibilities as assigned.
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