Receiving inbound and outbound calls from customers and providing quality service to meet customers? needs and satisfaction.
Answering customers? and non-customers? inquiries and obtaining full information on what services are being requested to establish business relationship.
Promoting ? selling ? and cross-selling group?s products and services to meet the pre-set target.
Updating customers? records/profiles on the system when needed in order to maintain resourceful records of all customers for statistical, segments and other uses.
Ensuring call center service level is met or exceeded at all times in order to attract new customers as well as serving current customers.
Working in conjunction with other departments to maintain customer satisfaction so that all customers can serve as references.
