Call Centre Supervisor

4.00 to 7.00 Years Kuwait 10 Oct, 2023

Job Responsibilities:

Support Manager: Help the call center manager achieve goals.
Employee Support: Answer staff questions and guide them in their work.
Hands-On Help: Be ready to take calls when needed to assist the team.
Improvement Ideas: Suggest ways to make the work environment better. Train employees to prevent problems.
Performance Management: Evaluate team members performance and help them improve.
Leadership Skills: Lead and motivate the team effectively.
Communication: Communicate well within the department and with other departments.
Tech Knowledge: Know how to use MS Office and CRM systems.
Pressure Handling: Work well under pressure and make good decisions.
Multitasking: Handle multiple tasks at once, prioritizing as needed.
Quick Thinking: Make decisions in critical situations.
Quality Focus: Understand quality standards and terms.
Computer Skills: Be proficient in Word, Excel, and other software.
Patient Satisfaction: Address patient complaints and work to improve their experience.
Proven experience of more than 5 years in call center within a hospital setting.

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