Call Center Supervisor

3.00 to 5.00 Years Kuwait 17 Mar, 2022

Job Location	Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Real Estate
Functional Area	Not Mentioned

Assist in the formulation of targets for individuals and teams.
Hire and onboard new employees.
Answer questions from staff and provide guidance and feedback.
Anticipate escalation and take over calls when needed.
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems.
Assist in preparing Q&As in coordination with the marketing department
Prepare monthly/annual results and performance reports.
Ensure adherence to the companys policies and procedures
Coordinate closely with the communication department on the campaigns plans and tactics and share the information with his team
Study well and organization structure and be able to know the departments responsibility and train his team on the calls management process.
Be able to create call center sales scripts in coordinate with the marketing department
Analyze callers? feedback on all issues and suggest improvement when needed.

Keyskills :

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