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Call center Manager

5.00 to 8.00 Years   Kuwait   28 Dec, 2022
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job Tasks:Analyze call center data and prepare reports and customer feedback.Handle customers complaints and suggest improvement solutions.Develop monthly, quarterly and annual call center goals and action plans.Prepare work schedules to ensure sufficient coverage.Provide leadership and guidance for the entire Call Center staffMonitor the communication with customers and the call center communication infrastructure

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