Call Center Manager

1.00 to 10.00 Years Kuwait 17 Mar, 2021

Job Location	Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Internet & E-commerce
Functional Area	Not Mentioned

We are looking for a Call Center Manager who will be responsible for:

Determining call center operational strategies by conducting needed assessments, performance reviews, and capacity planning.
Developing call center systems and processes.
Maintaining and improving call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement, and quality assurance programs.
Taking care of hiring call center agents, training, coaching, and performance appraisal.
Preparing call center performance reports by collecting, analyzing, and summarizing data and trends.
Maintaining professional and technical knowledge by tracking emerging trends in call center operations management.
Ensuring that all employees follow the company?s best practices for call center management and operations.

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