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Call Center Agent (Kuwaiti national)

1.00 to 10.00 Years   Kuwait   08 Aug, 2024
Alghanim Industries
1 Jobs Openings
Job LocationKuwait
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Job SummaryCall Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfactionJob Responsibilities

  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Keyskills :

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